Police Complaint Reviews Caseworker x4
MOPAC Grade 7: £34,814
Vacancy Description
Job reference no: MOPAC PCRC
Contract type: Permanent
Closing Date: Sunday 13 October 2019 at 23:59
Interview Date: To be confirmed, during October/November 2019
Salary: £34,814 - £39,919
Grade: 7

Do you have a passion for London and for improving the lives of the people who live, work and study here? 

Do you value the importance of ensuring that all members of the public have access to a police complaints process that is fair, timely and non-discriminatory?

Can you work independently to review a range of information to reach an outcome that is balanced, proportionate and justified?



The Policing and Crime Act 2017 is set to deliver major reforms to the police complaints and disciplinary systems. The key 3rd implementation phase is set to go live in February 2020.

The Act will give Police and Crime Commissioners (PCCs) extended responsibilities for the oversight of the police complaints system. This will be underpinned by an explicit responsibility to hold the Chief Constable to account for the handling of public complaints.


When a public complaint made to the Metropolitan Police Service (MPS) is recorded, complainants have a right to appeal if they are dissatisfied about how their complaint has been handled or the outcome determined. For those cases where the appeal authority is currently the MPS, the large-scale reforms of the police complaints will in future see appeals being referred to the Mayor’s Office for Policing And Crime (MOPAC).


To meet the requirements of the Policing and Crime Act, MOPAC are recruiting a new Complaint Reviews Team to perform this function.


The core objectives behind the legislative reforms are to deliver a police complaints process that is fairer, more transparent and more accessible for all parties. MOPAC will have a major role in ensuring these objectives can be met in London.


Our new Complaint Reviews Team will be tasked with assessing whether the outcome determined by the MPS in their assessment of a public complaint was reasonable and proportionate. This work will be critical in helping to inspire greater public confidence in the integrity of policing in London. The team will also assess the ‘reviews’ that they handle to consider where there are opportunities to capture learning for the MPS which can inform future officer training.

Police Complaint Reviews Caseworker

Police Complaint Reviews Caseworkers will be responsible for the assessment of reviews against the outcome of public complaints. This will require sourcing and reviewing the relevant case documentation, assessing the grounds on which reviews have been submitted and then reaching a determination over whether the review is upheld. Caseworkers will work closely in conjunction with officers in Professional Standards Units (PSUs) of the MPS. The role requires a keen eye for detail and the ability to assess lengthy testimony against the legislative requirements of police complaint regulations. Caseworkers will be able to write concise, plain English, unambiguous outcome decisions.

To view the application form for Police Complaints Reviews Caseworker please click here


All applicants will require strong analytical skills to assess the grounds of appeal and assess supporting information to reach an objective decision in line with applicable regulations and statutory guidance. Outcomes must then be communicated to appellants and the MPS in such a way that clearly sets out the rationale for the decision. All members of the Reviews Team will work closely alongside their counterparts from the MPS and the IOPC to discuss outcomes and facilitate opportunities for collective learning.  


Want to find out more?


We are inviting interested applicants to attend an ‘Open Evening’ at Empress State Building in West Brompton on Tuesday 24th September 2019. The event will provide an opportunity to meet the existing staff within the MOPAC Workforce Development and Professional Standards team, ask any questions about the complaint review process and our aspirations for the new team.


You can find the presentation from the open evening here.


You can find out more about MOPAC on the dedicated pages on our website.


If you have a question about these roles please contact Judith Mullett Judith.Mullett@mopac.london.gov.uk or Andrew Goddard Andrew.Goddard@mopac.london.gov.uk


If you have a question about the recruitment process, please contact a member of the HR team via email on HR@mopac.london.gov.uk



Political Restriction

Political Restriction; under the Local Government and Housing Act 1989 (as amended by the Police Reform and Social Responsibility Act 2011) all members of staff of the MOPAC will be politically restricted without the right to apply for an exemption.


Security Clearance

The successful candidates will be expected to undergo the necessary security vetting which may take around 8 weeks to be completed. Applicants will also need to have resided in the UK continuously for at least the last three years.


Reward and Benefits

In addition to a good salary package, we offer an attractive range of benefits including 32.5 days’ annual leave, interest free season ticket loan and flexible working arrangements.


This is an exciting opportunity for the right candidate. If that sounds like you, please click on 'apply now’ to visit our website.


Please note we do not accept CV’s for this role. All applications for this vacancy must be submitted via our online recruitment system. To apply and for a copy of the Job Description and Person specification, please click the "Apply Now" button below.


London's diversity is its biggest asset and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith or disability.