- Do you have a passion for London and for improving the lives of the people who live, work and study here?
- Do you value the importance of ensuring that all members of the public have access to a police complaints process that is fair, timely and non-discriminatory?
- Can you work independently to review a range of information to reach an outcome that is balanced, proportionate and justified?
The Policing and Crime Act 2017 delivered major reforms to the police complaints and disciplinary systems - of which the key 3rd implementation phase went live in February 2020.
The Act gives Police and Crime Commissioners (PCCs) extended responsibilities for the oversight of the police complaints system. This will be underpinned by an explicit responsibility to hold the Chief Constable to account for the handling of public complaints.
When a public complaint made to the Metropolitan Police Service (MPS) is recorded, complainants have a right to appeal if they are dissatisfied about how their complaint has been handled or the outcome determined. For those cases where the appeal authority is currently the MPS, the large-scale reforms of the police complaints will in future see appeals being referred to the Mayor’s Office for Policing and Crime (MOPAC).
The Police Complaint Reviews Caseworker will be responsible for the assessment of reviews against the outcome of public complaints. This will require sourcing and reviewing the relevant case documentation, assessing the grounds on which reviews have been submitted and then reaching a determination over whether the review is upheld. Caseworkers will work closely in conjunction with officers in Professional Standards Units (PSUs) of the MPS.
The role requires experience of working in the resolution of public complaints. You will have a keen eye for detail and the ability to assess lengthy testimony against the legislative requirements of police complaint regulations. Caseworkers will be able to write concise, plain English, unambiguous outcome decisions.
All applicants will require strong analytical skills to assess the grounds of appeal and assess supporting information to reach an objective decision in line with applicable regulations and statutory guidance. Outcomes must then be communicated to appellants and the MPS in such a way that clearly sets out the rationale for the decision. All members of the Reviews Team will work closely alongside their counterparts from the MPS and the IOPC to discuss outcomes and facilitate opportunities for collective learning.
Want to find out what it’s like to work with MOPAC?
Read our interviews with Havana Wellings-Longmore (Community Engagement Officer).
You can also find out more about MOPAC by visiting our website.
If you have a question about the role or the recruitment process please contact a member of the HR team via email on HR@mopac.london.gov.uk
Political Restriction
Political Restriction; under the Local Government and Housing Act 1989 (as amended by the Police Reform and Social Responsibility Act 2011) all members of staff of MOPAC will be politically restricted without the right to apply for an exemption.
Security Vetting Clearance
The successful candidates will be expected to undergo the necessary security vetting which may take around 8 weeks to be completed. Applicants will also need to have resided in the UK continuously for at least the last three years.
Reward and Benefits
In addition to a good salary package, we offer an attractive range of benefits including 32.5 days’ annual leave, interest free season ticket loan, civil service pension scheme and flexible working arrangements.
Applying for the role
To view the job description please click here.
This is an exciting opportunity for the right candidate. If this sounds like you, please click on the apply button. Please ensure your Supporting Statement clearly addresses the essential criteria and competency framework.
Where are we based?
We have moved to a hybrid working model with office hubs at Union Street (near London Bridge) and Newlands Park (postcode SE26). On average staff will work 1-2 days a week from an Office Hub, but this may differ depending on the role requirements.
London's diversity is its biggest asset and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith or disability.
Please note we do not accept CV’s for this role. All applications for this vacancy must be submitted via our online recruitment system. To apply please click the "Apply" button below.